Privacy Policy — raff88

1. Overview and Scope

This Privacy Policy applies to all users of raff88, including visitors to our website (https://raff88.cam), registered account holders, and anyone interacting with our customer support channels. By accessing or using raff88 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

raff88 operates as an international offshore gaming platform licensed under offshore gaming regulations. While we serve users in Indonesia and comply with applicable international data protection standards, Indonesian data protection laws may not apply to our operations. Nonetheless, we are committed to maintaining the highest standards of data privacy and security for all our users.

2. Information We Collect

raff88 collects several categories of personal information to provide, maintain, and improve our services. The information we collect includes:

2.1 Account Registration Information

When you create a raff88 account, we collect the following personal details:

• Full Name: As it appears on your government-issued identification.
• Date of Birth: To verify you are at least 21 years of age (Indonesia's legal gambling age).
• Email Address: For account verification, communications, and password recovery.
• Phone Number: For SMS verification, two-factor authentication, and customer support.
• Residential Address: To comply with Know Your Customer (KYC) regulations and verify your location.
• Username and Password: Credentials you choose to access your account.

2.2 Identity Verification (KYC) Documents

To comply with anti-money-laundering (AML) regulations and ensure account security, raff88 requires users to submit identity verification documents, including:

• Indonesian KTP (national identity card), passport, or other government-issued photo identification.
• Proof of address (utility bill, bank statement, or government correspondence dated within the last 3 months).
• Proof of payment method ownership (bank statement or screenshot showing your name and account number for deposits/withdrawals).
• Selfie photograph holding your identification document (in some cases, for enhanced verification).

2.3 Payment and Financial Information

When you make deposits or withdrawals, we collect:

• Bank account details (bank name, account number, account holder name) for Indonesian bank transfers via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, Bank Permata, or BSI.
• E-wallet account details (OVO, DANA, GoPay, ShopeePay, LinkAja) including registered phone number or email.
• Transaction history, including deposit amounts, withdrawal amounts, timestamps, and transaction reference numbers.

Note: raff88 does not directly store full credit card numbers or sensitive banking credentials. Payment processing is handled by secure third-party payment gateways that comply with PCI-DSS standards.

2.4 Gaming Activity Data

To provide gaming services and detect fraud, we collect data related to your gambling activity:

• Betting history (sports bets, casino wagers, togel tickets purchased).
• Game session logs (start/end times, games played, stakes, wins, losses).
• Bonus usage (bonuses claimed, wagering progress, bonus forfeitures).
• VIP tier progression and loyalty program participation.

2.5 Technical and Usage Data

When you access raff88, we automatically collect technical information:

• IP address and approximate geographic location (city-level accuracy).
• Device information (operating system, browser type, device model, screen resolution).
• Log data (page views, clickstream data, referring URLs, timestamps).
• Cookies and similar tracking technologies (see Section 6 for details).

2.6 Communications Data

When you contact raff88 customer support via live chat, email, WhatsApp, or phone, we retain transcripts and recordings of those interactions for quality assurance, training, and dispute resolution purposes.

3. How We Use Your Data

raff88 uses the personal information we collect for the following purposes:

• Account Creation and Management: To register your account, verify your identity, and maintain your user profile.
• Service Delivery: To process bets, handle deposits and withdrawals, manage bonuses, and provide access to sports betting, casino games, and togel products.
• Communication: To send you account-related notifications, promotional offers, newsletters, and respond to support inquiries. You may opt out of marketing emails at any time.
• Fraud Prevention and Security: To detect and prevent fraud, money laundering, underage gambling, multi-accounting, and other prohibited activities.
• Compliance: To comply with KYC, AML, and other legal and regulatory obligations under international gaming law.
• Analytics and Improvement: To analyze usage patterns, optimize platform performance, and improve user experience.
• Responsible Gaming: To enforce deposit limits, session time limits, self-exclusion requests, and identify problem gambling behavior.

4. Data Sharing and Disclosure

raff88 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers to deliver and improve our services, including:

• Payment processors: To handle deposits and withdrawals via Indonesian banks and e-wallets.
• Game providers: Studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and Spribe who provide casino games and live dealer tables.
• Identity verification services: Third-party KYC providers who verify your identity documents.
• Cloud hosting providers: To securely store data and ensure platform availability.
• Customer support tools: Live chat platforms, email service providers, and CRM systems.

All third-party service providers are contractually bound to protect your data and use it only for the purposes we specify.

4.2 Legal Obligations

raff88 may disclose your personal information if required to do so by law, court order, or regulatory authority. This includes:

• Responding to subpoenas, warrants, or legal process.
• Cooperating with law enforcement investigations related to fraud, money laundering, or other criminal activity.
• Complying with international gaming regulatory requirements.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of raff88's assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.4 Aggregate and Anonymized Data

raff88 may share anonymized, aggregated statistical data that does not personally identify you with business partners, advertisers, or the public (e.g., "raff88 processed 1.2 million sports bets in December 2025").

5. Data Security Measures

raff88 employs industry-leading security measures to protect your personal and financial information:

• Encryption: All data transmitted between your device and raff88 servers is encrypted using 256-bit SSL/TLS protocols. Data at rest is encrypted using AES-256 encryption.
• Access Controls: Personal data is accessible only to authorized raff88 employees and contractors who require access to perform their job functions. All access is logged and monitored.
• Two-Factor Authentication (2FA): We strongly encourage all users to enable 2FA on their accounts for an additional layer of security.
• Regular Security Audits: raff88 undergoes regular third-party security audits and penetration testing to identify and address vulnerabilities.
• Secure Data Centers: Our servers are hosted in secure, ISO 27001-certified data centers with 24/7 physical security and environmental controls.
• Incident Response: In the unlikely event of a data breach, raff88 will notify affected users and relevant authorities in accordance with applicable data breach notification requirements.

6. Cookies and Tracking Technologies

raff88 uses cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies are small text files stored on your device by your web browser.

6.1 Types of Cookies We Use

• Essential Cookies: Required for core site functionality, such as login sessions, shopping cart state, and security features. These cannot be disabled without breaking the site.
• Performance Cookies: Collect anonymous data on how users interact with raff88 (page views, load times, error messages) to help us improve site performance.
• Functional Cookies: Remember your preferences (language, time zone, display settings) to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements and measure campaign effectiveness. These are set by third-party advertising networks.

6.2 Managing Cookie Preferences

Most web browsers allow you to manage cookie settings through browser preferences. You can block or delete cookies, but doing so may impair site functionality. Note that essential cookies cannot be disabled without losing access to raff88 services.

7. Data Retention and Deletion

raff88 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: Data is retained for the lifetime of your account plus 7 years after account closure to comply with financial record-keeping and AML regulations.
• KYC Documents: Identity verification documents are retained for 7 years after your last transaction or account closure, as required by international AML standards.
• Transaction Records: Financial transaction records (deposits, withdrawals, bets) are retained for 7 years for legal, tax, and regulatory compliance.
• Marketing Data: If you unsubscribe from marketing emails, your email address is retained on a suppression list to ensure we do not contact you again.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information raff88 holds about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Deletion: Request deletion of your personal data, subject to legal retention obligations. Account closure does not automatically delete your data due to regulatory requirements.
• Right to Restrict Processing: Request that raff88 limit how we use your data in certain circumstances.
• Right to Data Portability: Request a machine-readable copy of your personal data to transfer to another service provider.
• Right to Object: Object to processing of your data for direct marketing purposes or based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time (though this does not affect prior lawful processing).

To exercise any of these rights, contact raff88 customer support at [email protected] or via live chat. We will respond to your request within 30 days.

9. Third-Party Services and Links

The raff88 website may contain links to third-party websites, including game provider sites, payment processors, and social media platforms. raff88 is not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party services you visit.

Third-party game providers (Pragmatic Play, Evolution Gaming, etc.) may collect their own usage data when you play their games. This data collection is governed by their respective privacy policies, not by raff88.

10. Children's Privacy

raff88 services are strictly intended for users aged 21 and above. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that a user is underage, we will immediately close their account and delete all associated personal data (except as required for legal record-keeping).

Parents or guardians who believe their child has registered an account on raff88 should contact us immediately at [email protected]. We take underage gambling prevention seriously and enforce strict age verification through Indonesian KTP checks.

11. Changes to This Privacy Policy

raff88 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy.
• Notify active users via email or prominent notice on the raff88 website.
• For significant changes, request re-consent where required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of raff88 services after policy changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or raff88's data practices, please contact us through any of the following channels:

• Email: [email protected]
• WhatsApp: +62 812 3456 7890
• Phone: 021-5551-8888 (Jakarta, 08:00–22:00 WIB)
• Live Chat: Available 24/7 on the raff88 website

Our customer support team is available 24/7 in Indonesian and English to assist you with privacy inquiries, data access requests, or account security concerns. We aim to respond to all privacy-related inquiries within 48 hours.